A training session from 8/12/2020 covering core content on this page:
A TSL project manager:
Project managers must be clear, concise, and confident in written and verbal methods of communication, both internally and with customers.
Our customers need to hear from us in the following ways to assure them that their project is progressing forward and they are receiving great service. If a customer does not hear from a manager, they will be quick to assume their project is not progressing.
Text Messaging with Customers
Resources:
Conference Call Systems
We have two shared account/logins for GoToMeeting that are shared among the project managers.
When ready to set up a bridge with call date/time, you must log in and check the listing of meetings scheduled to ensure you do not plan a meeting date/time that overlaps another managers’. You need to check the “Rooms” tab which lists recurring meetings, and the “One-Time” tab.
Naming convention note: Name/title the meeting following the format here because this information isn’t easily accessed in the listing of everyone’s calls, but is essential to following process above. [Day of Week Start Time – End Time am/pm] TSL – Customer Name Topic
When the meeting time comes, you are the Host and will need to sign into GoToMeeting using the login above to open the meeting to attendees, otherwise they may be waiting to join. Be sure to have the username and password at the ready so we don’t experience delays with launching the calls.
Take care not to use the "Meet Now" function, as it's possible that you will end another person's pre-scheduled, active meeting. If it's necessary, you will need to check the scheduled meeting calendar to see if anyone may be in a meeting already, and send a Teams chat to all managers to confirm that no one is using the conference account within the timeframe you need it.
https://global.gotomeeting.com
Account 1:
Account 2:
A manager is one of our important quality tollgates because they have captured customer requests, relayed them to the production/delivery team, and can identify if the work meets expectations.
The following is an outline of the recurring tasks that a project manager is responsible to complete by a certain deadline to maintain internal operational systems. There are numerous other responsibilities that are related to the timing and lifecycle of each campaign that will be staggered throughout work days.
Copyright © 2021 TSL Marketing, LLC. | Privacy Policy | Sitemap XML