The training session from 8/12/2020 covering content on this page:
A TSL project manager:
Project managers must be clear, concise, and confident in written and verbal methods of communication, both internally and with customers.
Our customers need to hear from us in the following ways to assure them that their project is progressing forward and they are receiving great service. If a customer does not hear from a manager, they will be quick to assume their project is not progressing.
Review the Customer-Facing Call Tip sheet here.
A manager is one of our important quality tollgates because they have captured customer requests, relayed them to the production/delivery team, and can identify if the work meets expectations.
The following is an outline of the recurring tasks that a project manager is responsible to complete by a certain deadline to maintain internal operational systems.