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2024 Lead Generation Tips for IT Services Firms

By David English

Feb 01, 2024

About 6 minutes

The start of the new year is a great time to get your company’s marketing plan in place. The technology marketing landscape is always changing, so your IT services firm should keep new trends in mind when putting together your marketing mix. 

The IT services market can be crowded, so managed service providers (MSPs) need to find lead generation strategies that make them stand out. Your IT services company can stay ahead of the curve by taking advantage of innovative approaches to lead generation.  

Here’s an overview of 5 tips your IT services company can follow for generating leads in 2024.

1) Use Chatbots 

Artificial intelligence (AI) is a hot topic in technology circles because of its ability to automate many business processes. In lead generation, AI can be used to power chatbots that can interact with prospects. 

Chatbots can work around the clock to handle large volumes of inquiries from prospects. Using AI and natural language processing (NLP), chatbots can understand and answer customer questions about your company’s services. With the proper training, chatbots can be programmed to ask qualifying questions and engage in conversations with prospects that may result in a lead. 

2) Leverage Social Media 

IT services companies benefit from posting on the social media platforms their target audience frequents. LinkedIn is a great platform for B2B lead generation, but IT services companies can also benefit from posting on Facebook, Twitter (X), and other platforms that customers use. 

Social media marketing promotes interactions between your brand and customers. Customers can comment on, share, and “Like” posts. These interactions promote customer loyalty and allow your audience members to refer your company to new customers, extending your reach. 

3) Conduct Surveys 

Conducting research surveys helps your company reach out to prospects and convert them into leads. Surveys not only encourage interactions between your company and customers but also promote your status as a thought leader in the industry. 

Giving participants incentives, such as a gift card or a piece of swag, encourages customers to take the survey. Once they have filled out the survey and submitted it, you can offer a chance to convert into a customer by meeting with one of your experts. The results of the survey help companies understand their audience better and can be published, creating another opportunity for lead generation. 

4) Engage With Your Audience 

Some of the strongest lead generation tactics encourage customers to engage with your brand. These tactics may include interactive landing pages and research surveys. Engaging with your audience provides opportunities to collect information about your prospects, nurture them, and convert them into leads. 

Other ways to engage with your audience are encouraging referrals from current customers and asking for testimonials. When you have completed a successful project with a customer, use this as an opportunity to create a case study that illustrates your ability to deliver quality work. Testimonials and case studies are trust signals that can be used to win leads.

5) Promote Yourself as a Thought Leader 

Creating long-form content is a good way to promote your company as more than an IT services provider. Conducting webinars and creating informational videos shows how your company serves as a thought leader. Other thought leadership lead generation tactics include writing and publishing eBooks, white papers, and blogs. 

Educational and entertaining content generates leads during the awareness and consideration stages when prospects are trying to define their pain points and explore options for solving problems. When you provide information rather than promoting your solutions, customers come to see you as an expert and a trusted advisor that they can turn to for answers. 

Make 2024 a Successful Year for Lead Generation 

The future of lead generation for IT services firms increasingly depends upon dynamic interactions between your brand and your target audience. Customers are also looking for trust signals that show them that your company will serve as a valued advisor and guide during their digital transformation journey. 

At TSL Marketing, we help IT services companies become recognized, known, and trusted using our agile approach to digital marketing. We provide a wide range of lead generation services for IT services companies, including content creation, and social media marketing.  

We understand that building your pipeline is crucial for growing your business. That’s why TSL helps your company generate and track results so you can keep adapting and improving your approach to generating and nurturing leads. 

Keep up with all the trends in lead generation. Subscribe to TSL Marketing’s quarterly digital marketing tips.

Tags: Lead Generation, content marketing, social media marketing, IT service companies, trends in lead generation, lead generation strategy, lead generation for it services companies, chatbots